Online Banking | 24/7 Access | Capital Credit Union (2024)

Video Guide 1: https://www.youtube.com/watch?v=Wsmbdp8jei8

Guide 1: Your Checklist to Register For Online Banking:

Your account number – this can be found in your passbook. If you don’t know your account number, do not hesitate to phone us at: 01 299 0400 or email: info@capitalcu.ie

● A new username – This is case sensitive

● A new password – This is also case sensitive

● Your date of birth

● Your mobile number

● Your email address

Step 1

Click the ‘Register’ button which can be found in the top right corner.

This will take you to a short form to be completed. Enter the required details. Remember the Username and Password are both case sensitive.

Make sure to tick that you are ‘not a robot’ and then click ‘Register’

Step 2

After you click the ‘Register’ button you will receive two emails from info@capitalcu.ie

The 1st email will have the subject line ‘Member Registration’ and will include a summary of your registration details. Please remember your Username and Password are case sensitive.

The 2nd email will have the subject line ‘Member Activated’. This is to notify you that your online account has been activated.

After you receive the 2nd email, you will receive a text message from CapitalCU with an 8-digit PIN Number. This will be needed later when you are logging in.

Video Guide 2: https://www.youtube.com/watch?v=9vTYlOr8HGU

Guide 2: How To Login To CUOnline For The First Time

Step 1 – Logging In

When you receive your PIN, go to our website capitalcu.ie and this time click ‘Login’ on the top right corner

1. Type in your Username – Remember this is case sensitive

2. Click ‘Continue’

3. Type in your Password – Remember this is case sensitive

4. Click ‘Continue’

5. The first thing you will notice is the subject line ‘Please Approve This Request’.

6. Scroll down within the text box until you see ‘Generate One Time Passcode‘.

7. Click This

8. You will receive a text message from Capital CU with a 4-digit ‘One Time Passcode’ number.

Please note – This is not to be confused with the 8-digit PIN Number which you have received earlier

Enter the ‘One Time Passcode’ into the text box

Click ‘I Approve This Activity’

Step 2 – Your PIN

An Important Information message will pop up asking you to ‘Enter your PIN Number’. This is the text message with the 8-digit code you received earlier from CapitalCU with the wording

Enter PIN and click ‘Submit’

Please Note – The PIN is used only once and may now been discarded

Step 3 – Your Memorable Word

You will be asked to create your ‘Memorable Word’. This will only be needed in the case that you forget your Password so please remember it or keep it secure in a safe place.

Click ‘Submit’

Congratulations!

You now have full access to your CUOnline+ Account and you can now:

● View all your account 24/7

● Transfer Funds In/Out of your Account

● Apply For A Loan

● Make a lodgement using your Debit Card

● Submit Documentation to support a loan application